SHIPPING AND RETURNS

SHIPPING

Within Australia - Orders over $150 within Australia come with free express shipping. Orders under $150 are charged a flat rate of $10. I ship with Australia Post and all shipping is registered express, insured and requires a signature on delivery. I want your new treasure to arrive quickly and safely!

International (Outside Australia) - International orders will be shipped by Australia Post standard, with tracking and signature required on delivery. Shipping cost increase based on the level of insurance required. Transit times are approximately 6 - 15 business days depending on region. I will provide you will a more accurate transit estimate if available at the time of postage.

International standard Shipping rates (all figures are $AUD)

CUSTOMS & TAXES

Customers based in Australia will be charged 10% GST. International customers are not charged goods and services tax, but may incur customs duties and fees upon arrival depending on local country laws. These are the responsibility of the customer so please make sure you are aware of your country's laws before purchasing. I will not mark parcels as gifts or samples and the full value of the order will be declared and insured.

RETURNS & EXCHANGES

I want you to love your little piece of magic and I want you to love your experience with Voe Valees. Please bear in mind that this is a very small business, and I am always doing my best. As each piece is made to order especially for you, all sales are final. Voe Valees does not offer returns for change of mind. There is a limited window of 12 hours after your order has been placed to cancel. Please read the sizing info before purchasing rings, sizing is very important. Voe Valees cannot be responsible for orders placed by you for the wrong size. Please take a moment to check and confirm that all of your order details are correct prior to ordering. Faults will always be addressed and no claims here can waive your consumer rights per the ACCC in Australia. Normal wear and scuffing/light scratches are to be expected on jewellery and are not considered faults. Your jewellery will naturally bear the signs of life.

ORDERING PROCESSING TIMES

If the item you have ordered is in stock, it will be shipped within 2 business days. Made to order pieces will take approximately 2-4 weeks to complete (plus shipping time). Custom pieces can take 2 - 12 weeks to make, plus the time it takes to ship to you. These timeframes are influenced by the complexity of the design, availability of gemstones, and the current workload of myself and my casters. All items, other than those in the Ready to Ship category, are made to order.